Are all the products in the webstore also available in the Kelowna storefront?

No. Urban General Online has several products available only in the webstore.

Do you ship outside of Canada?

Not currently, but perhaps in the future.

Where are you shipping from?

Kelowna, B.C. Canada

Can I return something I don’t like?

Yes. Please see our refund policy for details.

How much is your minimum order amount?

No minimum order. Free shipping within BC on orders of $30.00. Free Shipping within Canada on orders of $60.00.

What are your shipping and handling rates?

$10.00 on orders under $75.

Do you offer free shipping on larger orders?

Yes, Free shipping on orders of $30.00 or more within BC. Free Shipping on orders of $60.00 or more within Canada.

Can I return something I don’t like?

Yes. Please see our refund policy for details.

How will I know that you have received my order?

You will receive an email receipt.

How will I know when my order has shipped?

You will receive a second email confirming it has shipped.

What are your payment options?

We accept Visa, Mastercard, and Visa Debit. We do not accept AMEX.

How long after you receive my order can I expect my shipment?

We will make it a priority to get our orders sent out within 72 hours. Canada post ships to most locations within the country within 12 days.

If I live in Kelowna, can I just pick my order up at the store instead of having it shipped?

Yes! Please allow us the 72 hours to get your order together, and then we will email you when your order is ready.